2 weeks ago I was in South Korea and it was an awesome trip. This flight qualified for an another year of American Airlines Executive Platinum and I was excited to reach 100,000 flying miles in just 4 months in which I was able to accomplish it at a much faster pace than last year. It was also my first time in South Korea and I was excited to visit a new destination while also collecting some new passports stamps. The journey to Korea began from LAX at midnight to a flight to DFW followed by a 15 hour journey to Seoul Incheon (ICN).
Prior to my visit to Seoul I decided to book two SPG properties such as the Sheraton D Cube City and the W Seoul Walkerhill since I have status with this hotel chain. Hands down my favorite of all in every aspect was the Sheraton D Cube City which was the property I spent most of my time during my visit to Seoul – I will share more details about that hotel on a different blog post. The last 3 days of the trip I stayed at the W Seoul Walkerhill and this is a property I will most certainly not be coming back to as the service was poor, ran by youngsters with zero people and customer service skills and the attention to detail from the staff was lacking. While everyone experiences is different – this is my own and what I experienced during my stay. So if you happen to visit the W Seoul Walkerhill, I hope your experience is much better than mine and if you do receive much better service than me, please share it with me.
W Seoul Walkerhill lobby ground.
W Seoul Walkerhill WooBar.
The view from The WooBar was beautiful – overlooking the river and the weather was also spectacular.
The check in process was rather tedious, I was not recognize of my status, the agent didn’t even greet me or even welcomed me to the W Seoul – the treatment was poor and nonetheless with zero enthusiasm. I was however upgraded to a Deluxe River view room on the highest floor of the property which is floor #14 (smoke free), suites were not available since there was a massive conference going on during my stay but I was very pleased with my room and what it offered.
On Today’s installment I’ll share the amenities of the room and overall look of the room and what it offers. Keep in mind this hotel is rather old when arriving to the room you will notice a few things that shows “the age” of the property but nonetheless it was in great shape, clean and organized.
Deluxe Room river view overview.
The room was spacious and comfortable. It had everything I needed and more. It is a rather dull look with the amount of white but the touches of red and mood lights in the room enhances the look of the room.
Within the room you will also find an spacious working desk in which provides useful information about the property (it came in handy since nobody at the hotel took the time to walk me through the property and explain to me the amenities and installations of the property), aside from that of will also find the room service menu and complimentary water.
The room also has a comfortable moving chair in which you can relax and enjoy the view of the river. On your side tables you will find a Bose system playing your typical W music, telephone, and on the other side table you will find the control panel in which you can turn on & off the lights, open the blinds and turn the mood lights off and on.
The room also offers a mini munch bar where you can purchase anything you need – such as sweets, cosmetics, shavers, etc. Along with a tea pot section with coffee and tea which is free to use for those wondering. Below the munch bar you will also find the mini bar section with a variety of refreshments for purchase such as sodas, alcohol and more water.
Last but not least the final installation of the room, the restroom – It was spacious, simple and comfortable. The shower was a rain fall style shower, the toilet was in a completely different section and it also offered a bath tub on a separate section of the restroom. Towels, lotions and your usual toiletries are offered along with a large water bottle that isn’t complimentary.
While the property was beautiful, the room was comfortable and everything it offered was in great condition like I mentioned earlier, this isn’t a hotel I will be coming back to. Customer service goes a long way and the service I received was poor and minimal. As I asked a few questions regarding tours the representative of the hotel couldn’t even help or communicate, rather than trying to find me someone else that could help me he just stood there and didn’t say much anything else. Furthermore, I went to visit one of their restaurants known as “The Kitchen” the gentleman on duty also provided very poor customer service when I asked about the menu and times of operation, his response was simple “We close in 30 minutes, what do you want?” I am not one to bash a hotel and I write this blogs to provide useful information and educate my readers on my experiences but this hotel deserves better employees and customer service evaluation daily to make sure their staff knows what they are doing and provide the best of the best for their guest.
The Hotel isn’t located within City Center, it is actually fairly far from everything and the traffic in Seoul isn’t friendly so it makes the journey even further. The only convenient aspect was that the limo shuttle to the hotel is right in-front of the property and takes you straight to Seoul Incheon for a fee of 16,000 WON.m
At least, before departing – The only kind girl on duty that constantly asked me if I was ok and if I needed anything – gifted me a gin & tonic which was absolutely incredible. I was ready to pay for it and she simply said “On me, please enjoy.” What a kind employee she was, the only one out of the bunch.
Have you stayed at this property before? If so, what were your thoughts and your overall experience?